If the phone number or email address you used for your JAMB registration is no longer available, you may be wondering how to change it without creating problems with your JAMB profile.
This is a common issue among UTME and Direct Entry candidates. Some candidates lose their SIM cards, change their phone numbers, forget the email address they used during registration, or simply lose access to the email linked to their JAMB profile.
Fortunately, JAMB has procedures for dealing with these situations.
However, the process for changing a JAMB phone number is different from the process for updating your JAMB email. Knowing the correct procedure is important because creating another JAMB profile or using another person’s phone number can cause unnecessary problems.
In this guide, you will learn how to change your JAMB phone number and email in 2026, what to do if you lost your registered SIM, how to update your email, and how to recover your JAMB profile when you can no longer access your old details.
Can I Change My JAMB Phone Number in 2026?
Yes. JAMB’s 2026 registration guidelines state that candidates can request a change of SIM number after creating their profile.
This is important because the phone number used for JAMB registration is not an ordinary contact number. JAMB treats the registered SIM as a unique identifier for the candidate’s transactions and future applications.
For this reason, candidates are advised to keep their registered SIM safe and active.
If you have already created your JAMB profile and need to change the phone number, you should not create another JAMB profile simply because you have a new SIM.
Instead, follow the approved JAMB procedure for changing your SIM number.
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How to Change Your JAMB Phone Number
If you need to change the phone number connected to your JAMB profile, the safest option is to visit a JAMB accredited CBT centre and explain that you want to change the SIM number attached to your profile.
The centre can guide you through the appropriate process based on your registration status.
You may be required to provide your JAMB details and complete the necessary verification before the change can be processed.
What You Should Take to the CBT Centre
To avoid unnecessary delays, go with as many of your JAMB details as possible.
These may include:
- Your JAMB registration number
- Your profile code
- Your NIN details
- The old phone number, if you still remember it
- Your new phone number
- A valid means of identification
- Other information used during your JAMB registration
The exact requirements may depend on your particular situation.
What If I Lost My JAMB SIM?
Losing the SIM card you used for JAMB registration does not mean you should create a new JAMB profile.
Your first step should be to try to recover the same number from your network provider if that option is available.
JAMB advises candidates to keep their registration SIM because the number remains important for transactions with the Board and future applications.
If you cannot recover the number, visit a JAMB office or accredited CBT centre and explain your situation.
JAMB also introduced its Profiled Email service to help candidates who have lost access to the SIM connected to their JAMB profile.
How to Change Your JAMB Email
Changing or adding an email to your JAMB profile follows a different process.
JAMB’s Profiled Email service allows eligible candidates to provide a new email address when they have lost access to the SIM or email previously associated with their profile.
The process is handled through an accredited JAMB CBT centre.
Step 1: Visit a JAMB Accredited CBT Centre
Visit a JAMB accredited CBT centre and explain that you want to update the email connected to your JAMB profile.
Tell the CBT official that you want to use the Profiled Email service.
Step 2: Request the Required Template
The CBT centre will provide the required template known as TEMPL 006.
You will need to complete the form with the information available to you.
This can include your JAMB registration number, phone number, profile code and other relevant details.
Step 3: Provide a New Email Address
You will need to provide a new email address that has not previously been used on the JAMB platform.
Make sure the email belongs to you and that you can access it.
This is important because JAMB will use the email for authentication.
Step 4: Sign the Form
After providing the required information, you will sign the template to confirm that the information you supplied is correct.
The CBT official will then process the request.
Step 5: Verify Your New Email
The CBT official will upload the completed template through the appropriate JAMB system.
JAMB’s system will then send a verification link or code to the new email address.
Open your email and complete the verification process.
Once the new email has been successfully authenticated, it will be added to your JAMB profile.
Can I Change My JAMB Email Online?
The Profiled Email process is not simply a matter of logging into your JAMB profile and changing the email yourself.
For candidates who need to use the Profiled Email service, JAMB requires the process to be initiated through an accredited CBT centre.
This is why candidates should be careful with websites or individuals claiming they can change JAMB details through unofficial methods.
What If I Forgot My JAMB Profile Code?
If you still have access to the phone number used for your JAMB registration, you may be able to retrieve your Profile Code without visiting a JAMB office.
Send:
RESEND
to 55019 or 66019 using the same mobile number associated with your JAMB profile.
JAMB will send the Profile Code back to the registered number.
Your Profile Code is important, so keep it somewhere safe after retrieving it.
How to Reset Your JAMB Profile Password
If you have forgotten your JAMB profile password but still have access to your registered phone number, JAMB provides an SMS recovery option.
Send:
PASSWORD followed by your registered email address
to 55019 or 66019 using your registered mobile number.
This can help you recover access to your JAMB profile.
Can I Create Another JAMB Profile With My New Number?
You should not create another profile simply because you have lost your old phone number.
JAMB states that candidates are not permitted to register more than once. When an error occurs during registration, candidates are expected to seek correction rather than obtain another application document.
Creating another profile can therefore create complications with your existing JAMB record.
If your problem is your phone number, follow the approved procedure for changing or recovering access to your existing profile.
Can I Use My Parent’s Phone Number for JAMB?
Candidates should use their own unique phone number for JAMB registration.
JAMB’s 2026 guidelines state that the phone number used for registration is unique to the candidate and should be kept for future transactions and applications.
This means you should avoid using a parent’s, sibling’s or friend’s phone number if you have your own active number.
What Happens If My JAMB Phone Number Is No Longer Active?
If the SIM is no longer active, first check whether your network provider can help you recover the same number.
If you cannot recover it, visit a JAMB accredited CBT centre or JAMB office for assistance.
Take your JAMB registration details and identification documents with you so that your record can be properly verified.
Do not create another JAMB profile just because your old SIM is unavailable.
Important Things to Know Before Changing Your JAMB Details
Before attempting to change your phone number or email, keep the following points in mind.
Keep Your New Email Accessible
Do not provide an email address you cannot access.
JAMB may require you to verify the new email, so make sure you can open the inbox and receive messages.
Do Not Use an Email Already Linked to Another JAMB Profile
The Profiled Email guidance requires the new email to be one that has not previously been used on the JAMB platform.
Do Not Give Your Password to Anyone
Your JAMB login details are private.
Be careful when dealing with cybercafés, agents or individuals who ask for your password.
Do Not Create a Second Profile
If you already have a JAMB profile, solve the problem with that existing profile instead of creating another one.
Keep Your Registration SIM Safe
Even after completing your UTME registration, keep the SIM you used for JAMB.
You may need it for future JAMB transactions, profile recovery and other services.
Frequently Asked Questions About Changing JAMB Phone Number and Email
Can I change my JAMB phone number?
Yes. JAMB’s 2026 registration guidelines provide for candidates to request a SIM number change after profile creation. The process should be handled through the approved JAMB procedure.
Can I change my JAMB email?
Yes. JAMB’s Profiled Email service allows eligible candidates to provide a new email address, particularly where access to the previous SIM or email has been lost.
Can I change my JAMB phone number myself online?
Do not rely on unofficial websites or individuals claiming they can change your JAMB number instantly online. Use JAMB’s approved process through its accredited centres or support channels.
What should I do if I lost my JAMB SIM?
Try to recover the same number from your network provider. If that is not possible, visit a JAMB office or accredited CBT centre for assistance.
Can I use another person’s phone number for JAMB?
JAMB requires candidates to use a unique phone number for registration. Using another person’s number can create problems because the number is tied to the candidate’s JAMB transactions.
Can I use a new email address for my JAMB profile?
Yes, where the Profiled Email service applies. The new email must be accessible to you and must not have previously been used on the JAMB platform.
How do I retrieve my JAMB Profile Code?
Send RESEND to 55019 or 66019 from the same phone number used for your JAMB profile.
What if I cannot access both my JAMB phone number and email?
If you have lost access to both, visit a JAMB accredited CBT centre or JAMB office with your registration details and identification documents. Explain the situation so your record can be properly verified.
Conclusion
Changing your JAMB phone number or email is possible, but you need to use the correct procedure.
If you have lost your SIM, first try to recover the same number from your network provider. If that is not possible, seek assistance through JAMB’s approved channels.
For candidates who need to update their email through the Profiled Email service, the process involves visiting an accredited CBT centre, completing the required template, providing a new email address and verifying that email.
Most importantly, do not create another JAMB profile just because you have lost access to your old phone number. Your existing JAMB profile contains your registration information and should be properly recovered or updated.
Keep your JAMB phone number, email address, profile code and other login details safe. Doing so can save you from unnecessary problems when you need to access your JAMB profile, retrieve important information or complete future JAMB services.